Project Management System

“All things are created twice; first mentally; then physically.  The key to creativity is to begin with the end in mind, with a vision and a blue print of the desired result.”                   — Stephen Covey

What is it?

It is a method and ability of planning, organizing, motivating and controlling resources to achieve specific goals.                                                                                                      Because of the temporary nature of a project and the time constraints it needs a management strategy.                                                                                                                  The primary challenge of a project management is to achieve all of project’s goals and objectives.           Continue reading

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Global Service Jam Experience

What is it?                                                                                                                                           The Global Service Jam is a non-profit volunteer activity organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing.                                                                                                               In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme.  At the end of the weekend, their collection of brand new services will be published to the world                                                     Initiators: Markus Hormess and Adam Lawrence of Work•Play•Experience   Continue reading

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Global Service Jam Dundee

Global Service Jam Dundee.

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Developing Creativity in Public Service Accountants

Developing Creativity in Public Service Accountants.

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About Interviewing

”An investigation may take six months. A quick interview, profile, a day.”
Diane Sawyer

What I’ve learned from my first interview is that when designing for services, interviewing is a key method in order to design with people not for people, the more interviews you have, the more efficient and effective your designed service will be.            I interviewed my master’s project expert (is someone who has specialist knowledge in the area of your project) which is the senior consultant at MRCMH transportation consultancy based in Edinburgh.                                                                                                 The interview is a process and it has three stages: pre-interview,  interview and post-interview. Continue reading

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Why work with a Service Designer?

About Design: “Design is what links creativity and innovation. It shapes ideas to become practical and attractive propositions for users or customers. Design may be described as creativity deployed to a specific end.”  —The Cox Review

whatIf you don’t know what a Service Designer is and what it does it might sound like it’s something complicated, difficult and costly but it is simpler than that: a Service Designer is rooted in strategy, people and needs, nourished by holistic thinking and creativity in order to deliver high quality solutions for both clients and users. This individual uses Service Design methods and tools to re-design or improve an existing product or service to make it usable, easy and desirable, in order to work better for users or he can develop an entirely new service or product. Continue reading

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Public Transportation in Edinburgh

Edinburgh has two main types of public transportation: train, bus and in the near future the tram line will be opened.
The bus service providers are the most active and requested public transport in the city and the most frequent types for journey are to work, school/ university, shopping and leisure activities.
Particularly short distances are walked, longer distances are traveled by bike but more than half of the journeys are done by car or public transport. More detailed and related data can be found following this link.

IMG_2779 Continue reading

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Mastering the Master’s

When starting a project in general is important to create a framework for it and in my case the Master’s project will be a process of research, collaboration, co-creation and many reviews for the final outcome.
The first step for having an efficient framework and to keep everything well organised is to start from the understanding of the brief further on break it down into the questions that needs to be answered, learn about the client: MRCMH and his users in this case the young professionals, learn how public transportation works in Edinburgh and other cities.


Conducting a research in order to examine the city of Edinburgh resulted into the following set of information: according to statistics of UK Census the city of Edinburgh had a population of 448, 624 in 2001 with a rise of 7.1 % from 1991 and the continuous growth placed the population of 2011 at 495, 360 making the city of Edinburgh the second largest in Scotland after Glasgow. Another key aspect is that Edinburgh has a higher proportion of those aged 16 and 24 than the Scottish average.
For more insighful information I recommend the statistical bulletin Edinburgh by Numbers published by City of Edinburgh Council that can be visualised following this link.

Because Edinburgh keeps on growing and at the same time the traffic grows along and the number of commuters who come in the city every day the traffic becomes more and more busy.
One answer to that coming from the City Council is building the city tram line which is in process from 2011 until today but maybe adding another type of public transportation is not the best choice.
The pro’s and con’s are in balance for this initiative but important is that Edinburgh’s goal should be easing the movement of people not adding more transportation.

My proposal would be an integrated set of ideeas to adapt the current transportation system to improove its performance based on user needs.
The belief is that a more responsive, accessible and flexible system service and an improoved user experience ultimately leads to the means to meet the challenge : Keeping graduate’s green.

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Choosing the Master’s Project

Starting a Master’s Programme without a final project in mind can be very stressful but because of choosing to follow the Design for Services Master’s Programme (MDes for Services)  at Duncan of Jordanstone College of Art and Design (DJCAD) I’ve got the opportunity to discover step by step which is my main interest through the insightful modules.
At the beginning of the Master’s Programme I had a study module called : Design Research where one of the deliverable was about the Mobility and Accessibility of Edinburgh city and the research consisted into a short trip to Edinburgh in order to observe the city and identify the problems of mobility. This project was inspiring as well as the city itself and determined me to be interested into Mobility and Accessibility in cities and to take into consideration a future Master’s project regarding this subject.

IMG_2688 (2) Continue reading

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Hello world!!

Starting to write a blog feels like taking the first steps into academic writing but as they say: “It’s always hard to begin” and it does take courage.When it comes to writing academically I must say that I’ve become familiar with this term earlier in my Master’s Programme and further on I will give you an insight about it.

Academic writing  means sharing ideas as efficiently as possible through concise, convincing and objective text. The purpose of it being exclusively to inform the reader and to present the findings and ideas in an organised, structured way.
An important aspect about it is to take yourself out of the writing and let the information speak for itself.  A more detailed information about academic wiring is to be found at this link.


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