“All things are created twice; first mentally; then physically. The key to creativity is to begin with the end in mind, with a vision and a blue print of the desired result.” — Stephen Covey
What is it?
It is a method and ability of planning, organizing, motivating and controlling resources to achieve specific goals. Because of the temporary nature of a project and the time constraints it needs a management strategy. The primary challenge of a project management is to achieve all of project’s goals and objectives. Continue reading
Posted in Blog
Tagged free web tool, mindful design, Project Management System, Project Management Tool, Project Planning, Project Timeline, Service Design, software, Task List, technology, Trello
What is it? The Global Service Jam is a non-profit volunteer activity organized by an informal network of service design afficinados, who all share a common passion for growing the field of service design and customer experience. The Jam has a staff of none and a budget of nearly nothing. In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world Initiators: Markus Hormess and Adam Lawrence of Work•Play•Experience Continue reading
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Tagged Collaborative Tools, DJCAD, Dundee, Dundee Service Jam, Education, Global Service Jam, Jamming, Master's, Service Design, Strategy Thinking, University
”An investigation may take six months. A quick interview, profile, a day.”
What I’ve learned from my first interview is that when designing for services, interviewing is a key method in order to design with people not for people, the more interviews you have, the more efficient and effective your designed service will be. I interviewed my master’s project expert (is someone who has specialist knowledge in the area of your project) which is the senior consultant at MRCMH transportation consultancy based in Edinburgh. The interview is a process and it has three stages: pre-interview, interview and post-interview. Continue reading
About Design: “Design is what links creativity and innovation. It shapes ideas to become practical and attractive propositions for users or customers. Design may be described as creativity deployed to a specific end.” —The Cox Review
If you don’t know what a Service Designer is and what it does it might sound like it’s something complicated, difficult and costly but it is simpler than that: a Service Designer is rooted in strategy, people and needs, nourished by holistic thinking and creativity in order to deliver high quality solutions for both clients and users. This individual uses Service Design methods and tools to re-design or improve an existing product or service to make it usable, easy and desirable, in order to work better for users or he can develop an entirely new service or product. Continue reading
Posted in Blog
Tagged Business, Design, Design Council, Design for Services, Design Methods and Tools, Design Process, Double Diamond, Prototyping, Public Service, Service Design, User Understanding, Value of Service Design
Starting to write a blog feels like taking the first steps into academic writing but as they say: “It’s always hard to begin” and it does take courage.When it comes to writing academically I must say that I’ve become familiar with this term earlier in my Master’s Programme and further on I will give you an insight about it.
Academic writing means sharing ideas as efficiently as possible through concise, convincing and objective text. The purpose of it being exclusively to inform the reader and to present the findings and ideas in an organised, structured way.
An important aspect about it is to take yourself out of the writing and let the information speak for itself. A more detailed information about academic wiring is to be found at this link.